Refund policy

Refund & Return Policy

At Xshopz, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Order Confirmation

All Cash on Delivery (COD) orders are verified via phone call before dispatch. If the order is not confirmed, it may be cancelled automatically.

2. Return Eligibility

Returns are only accepted in the following cases:

  • The product is damaged during delivery

  • The product received is incorrect

  • The product has a manufacturing defect

To request a return, customers must contact us within 48 hours of delivery with:

  • Order ID

  • Clear unboxing video

  • Photos of the product

Without an unboxing video, return requests may not be accepted.

3. Non-Returnable Cases

We do not accept returns in the following situations:

  • Customer does not like the product

  • Size/colour selection mistake by customer

  • Minor color differences due to lighting

  • Order refused at delivery

If a customer refuses to accept a confirmed COD order, future orders may be restricted.

4. Refund Process

Once the returned product is received and inspected:

  • If approved, refund will be processed within 5–7 business days

  • Refunds for prepaid orders will be issued to the original payment method

  • COD refunds (if applicable) will be processed via bank transfer or UPI

5. Shipping Charges

Shipping charges are non-refundable unless the product is damaged or incorrect.

6. Cancellation Policy

Orders can only be cancelled before dispatch.
Once shipped, cancellation is not possible.

7. Contact for Returns

For return requests, please contact:

Email: shopzx.91@gmail.com
Response time: Within 24 hours